We’re Here for You
At Hexalty, your comfort and confidence matter to us. We’re here to help with any questions, concerns, or feedback you may have — whether it’s about sizing, orders, shipping, returns, or finding the right piece for you. Our support team is always happy to assist and make your shopping experience feel smooth, simple, and supported. Before reaching out, you may also check our FAQ section to see if your question has already been answered.
See FAQ's
I need to edit my order. Can I still change it?
I need to edit my order. Can I still change it?
Please contact us with your order number, name, and desired size at hello@hexalty.com. We'll do our best to make the change. If your order has already shipped, you’ll need to wait for it to arrive and then contact our kind customer support team.
Why I haven't receive any confirmation?
Why I haven't receive any confirmation?
After placing an order, you should receive a shipping confirmation email once it’s processed and dispatched. Check your spam folder, Gmail 'Promotions' tab, and ensure your email address is correct. Processing may take 1-4 business days. If you’ve checked all this and still haven’t received a confirmation, contact our customer support team with your order number.
When will I receive my order?
When will I receive my order?
Our standard delivery time is 7-14 business days. However, please note that holidays, weekends, and unforeseen delays may affect this timeline.
How can I track my order?
How can I track my order?
Once shipped, you'll receive an email with tracking information. Check your spam folder if you don't see it. For further assistance, please contact our customer support with your order number.
Contact Us
Our team is happy to help you. For any questions about your order, shipping status, sizing, or returns, please contact us at hello@hexalty.com. To help us assist you faster, kindly include your full name and order number in your message.