We offer free shipping on orders over 4 items.
Orders are typically processed within 24-48h. Once shipped, delivery times may vary depending on your destination and local carrier services.
Estimated Delivery Times:
- Europe: 3–7 business days
- International: 7–12 business days
Please note that delivery estimates do not include processing times.
All applicable duties and taxes are included, so there are no additional charges upon delivery.
During peak periods, holidays, or unforeseen carrier disruptions, shipping times may experience slight delays. We appreciate your patience and understanding.
RETURNS & EXCHANGES
We want you to love your purchase. If you are not completely satisfied, returns are accepted within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- Returned in their original packaging when possible
For hygiene reasons, we recommend trying on garments over underwear. Hexalty reserves the right to refuse returns showing signs of wear, washing, or damage.
Return shipping costs may apply and will be deducted from the refund amount where applicable.
For customers within the European Union, statutory cancellation and return rights remain applicable in accordance with EU regulations.
Need help? Our customer support team is available to assist you with any shipping, return, or order-related questions.